Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please contact firstname.lastname@example.org if you have any concerns about returning your purchased item(s).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase with the order details (such as order reference number) on.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you wish to exchange for the other size, please email firstname.lastname@example.org to check if the size you wish to exchange is still available and send your item to: Goldie London, 1st Floor, Cell Studios, 4-8 Arcola Street, London, E8 2DJ, United Kingdom. Please write clearly the size you want to exchange in the delivery note and include this in your package.
Shipping your return item(s)
To return your product, you should mail your product to: Goldie London, 1st Floor, Cell Studios, 4-8 Arcola Street, London, E8 2DJ, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without tracking.